Support Center

How can we help you?

Find answers to common questions, get technical support, or contact our team directly. We're here to help you succeed with Tally.

Email Support

Get help via email within 24 hours

support@tally.com

Live Chat

Chat with our support team

Available 9 AM - 6 PM EST

Phone Support

Call us for urgent issues

(555) 123-4567

Frequently Asked Questions

Find quick answers to the most common questions about Tally

Getting Started
3 questions

Menu & Recipes
3 questions

Ordering & Vendors
3 questions

Inventory & Costs
3 questions

Technical Issues
3 questions

Billing & Subscriptions
3 questions

Still need help?

Send us a message and we'll get back to you as soon as possible

Response Times

Here's how quickly you can expect to hear back from us

Urgent

2 hours

System down, blocking work

High

8 hours

Need help with feature

Medium

24 hours

General questions

Low

48 hours

Feature requests

How can we help you?

Email Support

Live Chat

Phone Support

Frequently Asked Questions

Getting Started3 questions

How do I set up my restaurant in Tally?

How long does initial setup take?

Do I need any special equipment?

Menu & Recipes3 questions

How accurate is the AI menu parsing?

Can I import recipes from other systems?

How do I handle recipe variations?

Ordering & Vendors3 questions

How do I place orders with vendors?

Can vendors see my orders in real-time?

What if a vendor doesn't have internet access?

Inventory & Costs3 questions

How often should I run inventory counts?

How does Tally track cost changes?

What if my actual inventory doesn't match the system?

Technical Issues3 questions

The app is running slowly. What should I do?

I'm having trouble uploading photos. Help!

Can I use Tally offline?

Billing & Subscriptions3 questions

How does billing work?

Can I change my plan?

Do you offer discounts for multiple locations?